🛠️ Troubleshooting Support Portal
Access, search, and bookmark your support & troubleshooting tools.
Inventory Database Upload
Upload new versions of Hardware and Camera XLSX/CSV files to update the database. The most recent file becomes the source of truth.
Bulk DG800 Serial Number Lookup
DG800 VIN History Lookup
Merge DC400 and DG800 Events
Service Ticket Parser
DG800 Odometer Data Lookup
VIN Parser
If both CSV and pasted VINs are provided, CSV takes priority.
DC400 Review
Select DC400 Events (max 2)
Camera Uptime Report
Camera Serial Numbers (comma or space separated):
Select up to 2 Events (Monthly Counts)
You may select up to two DC400 events. Counts will be added per month.
Engine Performance Report
Asset Location IntelliShift
JSON to CSV Timezone Converter
or drag and drop your file here
| Filename | UTC Time | Selected TZ Time |
|---|
Showing first 100 entries
Jira Ticket Status
JSON Comparison Matrix Generator
Config Set Comparison Matrix
Authenticate DC300
This will authenticate and fetch the DC300 maintenance URL.
Install Verification Test change
GeoSensorX Config Adjustments
DG800 Devices
DC400 Devices
Config Definition Generator
Upload a CSV exported from the Excel configuration table. This will generate DG800 and DC400 config definition arrays.
DG800 Config Output
DC400 Config Output
Kore DG800 Plan Update
DG800 OnlyFleet Utilization Report
Odometer Analysis Report
DG Device Wake Tool
Send an extwake RPC command to wake a DG device for a specified duration.
Device
Wake Duration
Console
Video Events Report
Bulk DG800 Serial Number Lookup
| Serial | GPS Acq % | Sat Signal % | Lost/Acquired | Status |
|---|
Roadlens Project
| Select | Case ID | Serial | Customer (Inventory) | Account Name | Case Number | Vehicle Name | Account ID |
|---|
Ford Fleet Enrollment API
Tools for interacting with the Ford Fleet Enrollment API including authentication, enrollment, unenrollment, and status queries.
Enroll Vehicle(s)
Enroll vehicles into a Ford Fleet product SKU.
Unenroll Vehicle(s)
Remove vehicles from a Ford Fleet product SKU.
Status by VIN
Retrieve enrollment status for specific VINs.
Latest Status
Retrieve the latest enrollment event for a VIN.
Advanced Status Query
Query enrollment records using advanced filters.
Device Search
Engine Performance Report (Snowflake)
Engine Performance Summary (Snowflake)
Location Utilization Report (Snowflake)
Run vehicle mileage, GPS miles, and engine hours summary per customer location.
Location Odometer Mileage Report (Snowflake)
Query aggregated odometer mileage, branch, operator, and tags per customer location.
User Search
| User ID | Name | Username | Customer / Branch | Operator PIN | User Type | Deleted | Last Updated (Local) |
|---|
Install Verification
Search Vehicle
Or Enter Camera Serial
Search Results
| Vehicle | Branch | Recorder | Odometer | Vehicle Last Update | Camera Last Update |
|---|
Camera Snapshot
SmartWitness SmartAPI
Tools for interacting with the SmartWitness SmartAPI including device queries, events, logs, and video operations.
List Devices
Retrieve all devices from SmartWitness.
Device Details
Retrieve information about a specific device.
Device Events
Retrieve events generated by a device.
Device Logs
Retrieve device system logs.
Request Video Clip
Request a video clip from a device.
Extract Inspections Details
IntelliShift Service Tasks Export
IntelliShift Landmarks Export
FTP Hardware Config Lookup
FTP Config Editor
Select Configuration(s)
The tool will update the GETFILE VIAFTP ... FILENAME VTS/xxx.cfg line and always append
GNX5Latest.txt.
| Serial | Previous Line | New Line | Status |
|---|
Upload Driving Behavior CSV
Select a CSV file containing harsh event metrics. It will classify each vehicle as Light, Medium, or Heavy duty.
Hardware / Camera Inventory Merge
Uses files from /uploads:
Hardware.xlsx, Camera.xlsx,
dc400.csv, gsx_800.csv (CSV integration coming next).
IntelliShift Tools & Connect API Sandbox
A comprehensive dynamic sandbox for the IntelliShift Connect API. Executes calls via a dynamic server-side signing proxy.
🔑 Session & Authentication
🌐 Global ID Context Panel Dynamic Relationship Propagation
Active values stored here automatically pre-fill parameter fields in all endpoints below. You can update these fields manually or lock values directly from request outputs.
Loading IntelliShift API Specification schema...
IntelliShift Log Troubleshooting
End-to-end workflow:
Load operators & assets → select operator & date → fetch logs → choose entries →
auto-join with trips, assets, hardware CSV, & DG800 history → export CSV.
Step 1 – Load Operators & Assets
Step 2 – Select Operator & Date Range
Merged Results Preview
Step 4 – Export Joined CSV
Debug Log (Click to Expand)
IntelliShift Landmark Import
Use this tool to import landmarks into IntelliShift from a CSV or Excel file. We’ll automatically:
- Use your saved IntelliShift token/credentials.
- Read landmarks from your CSV/XLSX.
- Look up landmark categories, creating any missing ones.
- Match branches by ID or name.
- Round the requested radius in feet up to the nearest available Radius ID.
- Post each landmark to the
POST /api/landmarksendpoint. - Return a CSV report with a status per row.
Template Rules (summary)
- LocationName is required – this becomes the landmark name.
- Provide either Street + Zip or Latitude + Longitude.
- You may include CategoryID or a CategoryName. If a name doesn’t exist, it will be created.
- RadiusFeet (or “Radius in feet”) is optional – we round up to the closest allowed radius.
- SubgroupID or BranchName is optional – we match against the Branch list.
- AccountNo, TankNo, and Notes are optional.
Step 1 – Template & File
Step 2 – Import Landmarks
When you click Start Import we will:
- Validate your IntelliShift token (or re-authenticate).
- Load Categories and Branches from IntelliShift.
- For each row in your file:
- Resolve or create the Category.
- Resolve the Branch (SubgroupID) by ID or name.
- Compute the correct RadiusId from the radius in feet.
- Call
POST /api/landmarks.
Step 3 – Results CSV
After the import completes you can download a CSV summarizing what happened for each row (success, error, created categories, matched branch, etc.).
IntelliShift Asset Import
Use this tool to add or update Assets (Vehicles) in IntelliShift from a CSV or Excel file. The system will:
- Use your saved IntelliShift token/credentials.
- Load all existing Assets and Branches to match updates.
- Match Asset Name, VIN, or externalAssetId to detect update vs create.
- Resolve Branch names → Branch IDs automatically.
- POST new Assets to
/api/intellishift/assets/vehicles. - PUT existing Assets using
/api/intellishift/vehicles/{id}. - Return a CSV report with the result of every row.
Template Rules
- assetName (or name) is required.
- vin is optional but strongly recommended for matching.
- branchName (or branchId) is optional; branchName will be mapped.
- year, makeId, modelId, and trimId are optional.
- engineHours and odometer are optional.
- isActive defaults to true if omitted.
Step 1 – Template & File
Step 2 – Import Assets
When you click Start Import, the system will:
- Validate IntelliShift authentication.
- Download all Assets and Branches.
- Match rows by VIN, externalAssetId, or assetName.
- Resolve Branch ↔ BranchId.
- POST or PUT each asset.
Step 3 – Results CSV
After the import completes, download a CSV summarizing the actions taken.
IntelliShift Operator Import
Use this tool to add or update Operators in IntelliShift from a CSV or Excel file. The system will:
- Use your saved IntelliShift token/credentials.
- Load all existing Operators and Branches to match updates.
- Match Branch names → Branch IDs automatically.
- POST new Operators to
/api/operators. - PUT existing Operators using
/api/operators/{id}. - Return a CSV report with the result of every row.
Template Rules
- operatorName is required.
- firstName and lastName are optional.
- branchName (or BranchId) is optional; branchName will be mapped.
- medicalCardExpiration must be in a parsable date format.
- pin is optional.
- externalReferenceId is optional.
Step 1 – Template & File
Step 2 – Import Operators
When you click Start Import, the system will:
- Validate IntelliShift authentication.
- Download all Operators and Branches.
- Match rows by operatorName or externalReferenceId to detect update vs create.
- Resolve Branch ↔ BranchId.
- POST or PUT each operator.
Step 3 – Results CSV
After the import completes, download a CSV summarizing the actions taken.
Hardware Inventory Lookup
Paste device_name + timestamp rows below: