🛠️ Troubleshooting Support Portal

Access, search, and bookmark your support & troubleshooting tools.

GeoSensorX Authentication

Username: Password:

Filter Options

Customer Location: Vehicle Name:

Upload CSV Files

Upload Hardware CSV: Upload DG800 Device CSV: DG800 Hours Before: DG800 Hours After: Upload Kore CSV: Upload Camera CSV: Upload DC400 Device CSV: DC400 Hours Before: DC400 Hours After:

Download Combined CSV Download Errors Only CSV

Bulk DG800 Serial Number Lookup

Start Date: End Date: Enter DG800 Serial Numbers (comma-separated):

DG800 VIN History Lookup

Enter DG800 Serial Numbers (comma or newline separated):

⚙️ GeoSensorX Config Manager & Factory Reset

Retrieve device attributes/configs or clear cloud configurations & issue factory resets for multiple device serials.

GeoSensorX API Authenticated

🏢 Company Name / Customer Location:

📋 Device Serial Numbers (Comma or Line Break Separated): 0 devices

Merge DC400 and DG800 Events

Option A: Auto-Lookup

Enter details to auto-fetch serials.

IMEI: Vehicle Name: Customer Location:

Option B: Direct Input

Manually provide serial numbers.

DG800 Serial Number: DC400 Serial Number:

Start Date: End Date:

Service Ticket Parser

DG800 Odometer Data Lookup

Start Date: End Date: Enter DG800 Serial Numbers (comma-separated):

VIN Parser

Or paste VINs (comma, tab, or newline separated)

If both CSV and pasted VINs are provided, CSV takes priority.

DC400 Review

Start Date: End Date: Enter DC400 Serial Numbers (comma-separated):

Select DC400 Events (max 2)

Camera Uptime Report

Aggregate by Day (Max 90 Days) Start Date: End Date:

Camera Serial Numbers (comma or space separated):

Select up to 2 Events (Monthly Counts)

You may select up to two DC400 events. Counts will be added per month.

Engine Performance Report

Bearer Token:

Select Report Option:
Run Only Summary Report

Start Date: End Date:

Asset Location IntelliShift

Email: Password: Page Number (integer): Start Date Time: End Date Time:

JSON to CSV Timezone Converter

Camera Serial Number (Optional):

Vehicle is ON (Query DC400 live)

Paste JSON Here:

or drag and drop your file here

Filename	UTC Time	Selected TZ Time

Showing first 3 entries

Jira Ticket Status

JSON Comparison Matrix Generator

Date for JSON 1: Paste JSON 1: Date for JSON 2: Paste JSON 2: Date for JSON 3: Paste JSON 3:

Config Set Comparison Matrix

Date for JSON 1: Paste Config JSON 1: Date for JSON 2: Paste Config JSON 2: Date for JSON 3: Paste Config JSON 3:

Authenticate DC300

This will authenticate and fetch the DC300 maintenance URL.

Install Verification Test change

DG800 Serial Number (required): DC400 Serial Number (optional):

GeoSensorX Config Adjustments

DG800 Devices

DG800 Serials (comma, tab, or new line separated) DG800 Config Template

DC400 Devices

DC400 Serials (comma, tab, or new line separated) DC400 Config Template

Config Definition Generator

Upload a CSV exported from the Excel configuration table. This will generate DG800 and DC400 config definition arrays.

DG800 Config Output

DC400 Config Output

Kore DG800 Plan Update

DG800 Only

Fleet Utilization Report

Customer Name Start Date End Date

Odometer Analysis Report

Customer Name Start Date End Date

DG Device Wake Tool

Send an extwake RPC command to wake a DG device for a specified duration.

Device

Device Name

Wake Duration

Console

            No messages yet.
          

Video Events Report

Bearer Token:

Start Date:

End Date:

Bulk DG800 Serial Number Lookup

Start Date: End Date: Enter DG800 Serial Numbers (comma-separated):

GPS Diagnostics Overview

Purpose: Monitor device GPS health and troubleshoot location tracking issues by analyzing GPS acquisition/loss events and satellite signal quality.

What you'll see: Device-by-device GPS acquisition rates, satellite signal strength, GPS lost event counts, 30-day trend analysis, and actionable recommendations for problematic devices.

Use cases: Identify devices with poor GPS connectivity, find geographic problem areas (dead zones), detect firmware issues, and monitor fleet-wide GPS health over time.

⚙️ Configuration & Report Parameters

Start Date:

End Date:

Satellite Threshold (0-10): 0-4 = Poor, 5-10 = Good

Company Name / Customer Location:

Enter company name to retrieve hardware serial numbers automatically.

DG800 Serial Numbers (comma or space separated):

Report Summary

Total Devices

Healthy

Warning

Critical

Device Health Overview

Serial	Vehicle Name	GPS Acq %	Sat Signal %	Lost/Acquired	Status

Click a device to view trends and details

Roadlens Project

Select	Case ID	Serial	Customer (Inventory)	Account Name	Case Number	Vehicle Name	Account ID

Ford Fleet Enrollment API

Tools for interacting with the Ford Fleet Enrollment API including authentication, enrollment, unenrollment, and status queries.

Enroll Vehicle(s)

Enroll vehicles into a Ford Fleet product SKU.

Product SKU VIN List (one per line)

Unenroll Vehicle(s)

Remove vehicles from a Ford Fleet product SKU.

Product SKU VIN List (one per line)

Status by VIN

Retrieve enrollment status for specific VINs.

VIN List (one per line)

Latest Status

Retrieve the latest enrollment event for a VIN.

VIN List (one per line)

Advanced Status Query

Query enrollment records using advanced filters.

Status Request ID Product SKU Date From Date To

Salesforce Explorer

Search multiple fields at once to find vehicles, users, and inventory records.

Vehicle Details

Vehicle Name Customer Name / Location / Mobile Group VIN / VIN Prefix Make Model

Hardware & Camera Details

Hardware Serial Number Hardware IMEI / GPS IP Camera Serial Number Camera IMEI / Recorder ID

User Details

First Name Last Name

Device Search

Vehicle Name Customer Location VIN / VIN Prefix Make Model

Engine Performance Report (Snowflake)

Vehicle Name Customer Location Start Date End Date

Engine Performance Summary (Snowflake)

Vehicle Name Customer Location Start Date End Date

Location Utilization Report (Snowflake)

Run vehicle mileage, GPS miles, and engine hours summary per customer location.

Customer Location Start Date End Date

Location Odometer Mileage Report (Snowflake)

Query aggregated odometer mileage, branch, operator, and tags per customer location.

Customer Location Start Date End Date

Intellishift Operator Hours +

Query paired ignition events (durations, odometers, location) by Company Name, Vehicle Name, Serial Number, or IMEI.

Company Name / Mobile Group ID

Vehicle Name, Serial Number(s), or IMEI(s)

Start Date

End Date

User Search

First Name Last Name Customer (Mobile Group Name)

User ID	Name	Username	Customer / Branch	Operator PIN	User Type	Deleted	Last Updated (Local)

Install Verification

Search Vehicle

Customer / Mobile Branch Vehicle Name

Or Enter Camera Serial

Search Results

Vehicle	Branch	Recorder	Odometer	Vehicle Last Update	Camera Last Update

Camera Snapshot

SmartWitness SmartAPI Troubleshooting

SmartWitness Environment:

Customer ID Filter:

List TSP Customers

Retrieve all TSP Customers.

Device Inventory

Retrieve all devices or lookup a specific device.

Device ID

Events & Logs

Retrieve device events or system logs.

Device ID Start Date End Date

Video Backups

Request a video clip and poll for the backup status.

Device ID Start Time End Time

GetSubscriptions

Method: GET | Endpoint: GetSubscriptions

GetDataFile

Method: GET | Endpoint: Get

TenantID AttachmentIDPath

DeleteByUrl

Method: POST | Endpoint: DeleteByUrl

AlarmOutControl

Method: POST | Endpoint: AlarmOutControl

RecorderID AlarmType Duration

ClearFirmwareAndSettings

Method: POST | Endpoint: ClearFirmwareAndSettings

RecorderID TenantID

DeviceReboot

Method: POST | Endpoint: Reboot

RecorderID

DownloadFirmware

Method: POST | Endpoint: DownloadFirmware

RecorderID Firmware_ID

DownloadSettingFile

Method: POST | Endpoint: DownloadSettingFile

RecorderID

FormatMedia

Method: POST | Endpoint: FormatMedia

RecorderID Format_Type

GSensorCalibrate

Method: POST | Endpoint: GSensorCalibrate

RecorderID Calibration_Time

PurgeCommandQueue

Method: POST | Endpoint: PurgeCommandQueue

RecorderID CommandType

ResetVirtualOdometer

Method: POST | Endpoint: ResetVirtualOdometer

RecorderID

UpdateNetConfig

Method: POST | Endpoint: UpdateNetConfig

RecorderID

UploadSetting

Method: POST | Endpoint: UploadSetting

RecorderID

UploadSystemLog

Method: POST | Endpoint: UploadSystemLog

RecorderID

GetSnapshotURL

Method: GET | Endpoint: GetURLs

RecorderID Camera_Channel

StartEnhancedLiveStreaming

Method: GET | Endpoint: StartEnhancedLiveStreaming

RecorderID

StopEnhancedLiveStreaming

Method: GET | Endpoint: StopEnhancedLiveStreaming

RecorderID

ManualBackupJPG

Method: POST | Endpoint: ManualBackupJPG

RecorderID Go_To_Date_Time Camera_Channel

UploadSnapshot

Method: POST | Endpoint: Upload

RecorderID Camera_Channel

Get

Method: GET | Endpoint: Get

RecorderID From_Time To_Time

GetPoints

Method: GET | Endpoint: GetPoints

TripID SamplingRate

GetPointsByDeviceDateRange

Method: GET | Endpoint: GetPointsByDeviceDateRange

RecorderID From_Time To_Time SamplingRate

GetLatestURLs

Method: GET | Endpoint: GetLatestURLs

RecorderID Storage Duration

GetLatestVideoURLs

Method: GET | Endpoint: GetLatestVideoURLs

RecorderID Storage

ManualBackup

Method: POST | Endpoint: ManualBackup

RecorderID Storage From_Time To_Time

Ping

Method: GET | Endpoint: Ping

Feature/Override

Method: POST | Endpoint: Override

FeatureName Enable/Disable/Clear TSPID TSPCustomerID RecorderID

Feature/Status

Method: GET | Endpoint: Status

FeatureName TSPID TSPCustomerID RecorderID

OverridesByFeature

Method: GET | Endpoint: OverridesByFeature

FeatureName TSPCustomer/Device

GetSmartEventSeverityThreshold

Method: GET | Endpoint: GetByName

TSPID

SetSmartEventSeverityThreshold

Method: POST | Endpoint: SetByName

TSPID Value

GetSmartShockConfidenceThreshold

Method: GET | Endpoint: GetByName

TSPID

SetSmartShockConfidenceThreshold

Method: POST | Endpoint: SetByName

TSPID Value

PrivacyMode(Enable/Disable)

Method: POST | Endpoint: PrivacyMode

RecorderID

IsPrivacyModeOn

Method: GET | Endpoint: IsPrivacyModeOn

RecorderID

RealTimeDeviceVoltage

Method: POST | Endpoint: RealTimeVoltage

RecorderID

HistoricalDeviceVoltage

Method: POST | Endpoint: HistoricalVoltage

RecorderID

AddSecondaryDevice

Method: POST | Endpoint: Configuration

RecorderID TenantID

UpdateSecondaryDeviceMapping

Method: PUT | Endpoint: Configuration

RecorderID TenantID

GetDeviceGroupConfiguration

Method: GET | Endpoint: Configuration

RecorderID TenantID

DeleteSecondaryDevice

Method: DELETE | Endpoint: Configuration

RecorderID TenantsID

Extract Inspections Details

Intellishift Token: Start Date (UTC): End Date (UTC): Filter by Asset Text (comma separated):

IntelliShift Service Tasks Export

Token (Bearer)

Page Size

Sort By

Sort Direction

isOneTime

Statuses

Past Due Due Almost Due

IntelliShift Landmarks Export

Token (Bearer)

Page Size

FTP Hardware Config Lookup

Company Name (required): Vehicle Name (optional): Serial Number (optional): IMEI (optional):

FTP Config Editor

Serial Numbers (comma, tab, space, or newline separated) IMEIs (comma, tab, space, or newline separated)

Select Configuration(s)

The tool will update the GETFILE VIAFTP ... FILENAME VTS/xxx.cfg line and always append GNX5Latest.txt.

Serial	Previous Line	New Line	Status

Upload Driving Behavior CSV

Select a CSV file containing harsh event metrics. It will classify each vehicle as Light, Medium, or Heavy duty.

Hardware / Camera Inventory Merge

Uses files from /uploads: Hardware.xlsx, Camera.xlsx, dc400.csv, gsx_800.csv (CSV integration coming next).

Customer Location (required) Vehicle Name (optional)

IntelliShift Tools & Connect API Sandbox

A comprehensive dynamic sandbox for the IntelliShift Connect API. Executes calls via a dynamic server-side signing proxy.

🔑 Session & Authentication

🌐 Global ID Context Panel Dynamic Relationship Propagation

Active values stored here automatically pre-fill parameter fields in all endpoints below. You can update these fields manually or lock values directly from request outputs.

Vehicle ID (vehicleId)

Operator ID (operatorId)

Branch ID (branchId)

Tag ID (tagId)

Landmark ID (landmarkId)

Geofence ID (geofenceId)

Category ID (categoryId)

Location ID (locationId)

Manufacturer ID (manufacturerId)

Vendor ID (vendorId)

Device ID (deviceId)

License ID (licenseId)

Operator Log ID (operatorLogId)

Work Order ID (workOrderId)

Inspection ID (inspectionId)

Office User ID (officeUserId)

Issue ID (issueId)

Loading IntelliShift API Specification schema...

IntelliShift Tools

All calls share the same pattern: load data ➜ select item ➜ view/edit ➜ call API ➜ export CSV.

IntelliShift Log Troubleshooting

End-to-end workflow:
Load operators & assets → select operator & date → fetch logs → choose entries → auto-join with trips, assets, hardware CSV, & DG800 history → export CSV.

Step 1 – Load Operators & Assets

Step 2 – Select Operator & Date Range

Operator:

Start Date (UTC):

End Date (UTC):

Operator Logs:

Raw IntelliShift Log Entries (Troubleshooting)

Select	Entry ID	Log ID	Timestamp	Status	Type	Origin	Event Code	Geo

Merged Results Preview

Columns View: Default Parameters (Yellow + Snowflake Blue) All Parameters

⏳ Time Filter:

Start: End:

            All Time
          

Step 3 – Upload Mobile Logs (Optional)

Drag and drop mobile .txt or .csv logs here to generate an interactive timeline alongside the database entries.

Drag & Drop Log Files Here
or click to browse

Mobile Diagnostic Timeline

Step 4 – Export Joined CSV

🔬 Diagnostic Log

Diagnostic log will appear here once the page fully loads...

Debug Log (Click to Expand)

IntelliShift Landmark Import

Use this tool to import landmarks into IntelliShift from a CSV or Excel file. We’ll automatically:

Use your saved IntelliShift token/credentials.
Read landmarks from your CSV/XLSX.
Look up landmark categories, creating any missing ones.
Match branches by ID or name.
Round the requested radius in feet up to the nearest available Radius ID.
Post each landmark to the POST /api/landmarks endpoint.
Return a CSV report with a status per row.

Template Rules (summary)

LocationName is required – this becomes the landmark name.
Provide either Street + Zip or Latitude + Longitude.
You may include CategoryID or a CategoryName. If a name doesn’t exist, it will be created.
RadiusFeet (or “Radius in feet”) is optional – we round up to the closest allowed radius.
SubgroupID or BranchName is optional – we match against the Branch list.
AccountNo, TankNo, and Notes are optional.

Step 1 – Template & File

No file selected.

Upload a file to see a quick preview here.

Step 2 – Import Landmarks

When you click Start Import we will:

Validate your IntelliShift token (or re-authenticate).
Load Categories and Branches from IntelliShift.
For each row in your file:
- Resolve or create the Category.
- Resolve the Branch (SubgroupID) by ID or name.
- Compute the correct RadiusId from the radius in feet.
- Call POST /api/landmarks.

Step 3 – Results CSV

After the import completes you can download a CSV summarizing what happened for each row (success, error, created categories, matched branch, etc.).

IntelliShift Asset Import

Use this tool to add or update Assets (Vehicles) in IntelliShift from a CSV or Excel file. The system will:

Use your saved IntelliShift token/credentials.
Load all existing Assets and Branches to match updates.
Match Asset Name, VIN, or externalAssetId to detect update vs create.
Resolve Branch names → Branch IDs automatically.
POST new Assets to /api/intellishift/assets/vehicles.
PUT existing Assets using /api/intellishift/vehicles/{id}.
Return a CSV report with the result of every row.

Template Rules

assetName (or name) is required.
vin is optional but strongly recommended for matching.
branchName (or branchId) is optional; branchName will be mapped.
year, makeId, modelId, and trimId are optional.
engineHours and odometer are optional.
isActive defaults to true if omitted.

Step 1 – Template & File

No file selected.

Upload a file to see a quick preview here.

Step 2 – Import Assets

When you click Start Import, the system will:

Validate IntelliShift authentication.
Download all Assets and Branches.
Match rows by VIN, externalAssetId, or assetName.
Resolve Branch ↔ BranchId.
POST or PUT each asset.

Step 3 – Results CSV

After the import completes, download a CSV summarizing the actions taken.

IntelliShift Operator Import

Use this tool to add or update Operators in IntelliShift from a CSV or Excel file. The system will:

Use your saved IntelliShift token/credentials.
Load all existing Operators and Branches to match updates.
Match Branch names → Branch IDs automatically.
POST new Operators to /api/operators.
PUT existing Operators using /api/operators/{id}.
Return a CSV report with the result of every row.

Template Rules

operatorName is required.
firstName and lastName are optional.
branchName (or BranchId) is optional; branchName will be mapped.
medicalCardExpiration must be in a parsable date format.
pin is optional.
externalReferenceId is optional.

Step 1 – Template & File

No file selected.

Upload a file to see a quick preview here.

Step 2 – Import Operators

When you click Start Import, the system will:

Validate IntelliShift authentication.
Download all Operators and Branches.
Match rows by operatorName or externalReferenceId to detect update vs create.
Resolve Branch ↔ BranchId.
POST or PUT each operator.

Step 3 – Results CSV

After the import completes, download a CSV summarizing the actions taken.

Hardware Inventory Lookup

Paste device_name + timestamp rows below:

Global Credentials

🛠️ Troubleshooting Support Portal

GeoSensorX Authentication

Filter Options

Upload CSV Files

Bulk DG800 Serial Number Lookup

DG800 VIN History Lookup

⚙️ GeoSensorX Config Manager & Factory Reset

📊 Operation Results

Merge DC400 and DG800 Events

Option A: Auto-Lookup

Option B: Direct Input

Service Ticket Parser

DG800 Odometer Data Lookup

VIN Parser

DC400 Review

Select DC400 Events (max 2)

Camera Uptime Report

Select up to 2 Events (Monthly Counts)

Engine Performance Report

Asset Location IntelliShift

JSON to CSV Timezone Converter

Jira Ticket Status

JSON Comparison Matrix Generator

Config Set Comparison Matrix

Authenticate DC300

Install Verification Test change

Device Configuration

GeoSensorX Config Adjustments

DG800 Devices

DC400 Devices

Config Definition Generator

DG800 Config Output

DC400 Config Output

Kore DG800 Plan Update

Fleet Utilization Report

Odometer Analysis Report

DG Device Wake Tool

Device

Wake Duration

Console

Video Events Report

Bulk DG800 Serial Number Lookup

GPS Diagnostics Overview

Roadlens Project

Ford Fleet Enrollment API

Salesforce Explorer

Vehicle Details

Hardware & Camera Details

User Details

Inventory Results (Hardware & Cameras)

Vehicle Results

User Results

Device Search

Engine Performance Report (Snowflake)

Engine Performance Summary (Snowflake)

Location Utilization Report (Snowflake)

Location Odometer Mileage Report (Snowflake)

Intellishift Operator Hours +

User Search

Install Verification

Search Vehicle

Or Enter Camera Serial

Search Results

Camera Snapshot

Dashcam Alignment

Forward Facing Alignment

Split Dashcam Verification

SmartWitness SmartAPI Troubleshooting

Extract Inspections Details

IntelliShift Service Tasks Export

IntelliShift Landmarks Export

FTP Hardware Config Lookup

FTP Config Editor

Select Configuration(s)

Upload Driving Behavior CSV

Hardware / Camera Inventory Merge

IntelliShift Tools & Connect API Sandbox

🌐 Global ID Context Panel Dynamic Relationship Propagation

IntelliShift Tools

🔬 Diagnostic Log